Help & Support

Contact NZeTA Support

Need help with your New Zealand ETA application? Our support team is available 7 days a week and responds within 24 hours.

Support team online — responding within 24 hours

Email Support

Send us your question or application reference and we will respond within 24 hours.

visa@newzealandvisa.uk

Response Time

We aim to respond to all NZeTA support enquiries within 24 hours, 7 days a week including weekends.

Within 24 Hours

Self-Help FAQ

Most NZeTA questions are answered instantly in our comprehensive FAQ. Check there before emailing.

Browse 36 FAQs

Quick Answers

Find Your Answer Before Contacting Us

Many NZeTA support questions can be resolved instantly using our guides below. Browse the relevant page first — you may find your answer without waiting for a reply.

If your question isn't covered, scroll down to send us a message and we'll get back to you within 24 hours.

Tip: Include your application reference number in your email to help us locate your NZeTA faster.

NZeTA Not Received

Check your spam folder and learn what to do if your approval email hasn't arrived.

Application Status

Understand NZeTA processing times — standard 24–72 hrs, express 12–24 hrs.

Documents & Requirements

Full list of documents needed, photo specs, and passport requirements.

Country Eligibility

Check if your passport qualifies for the New Zealand visa-waiver program.

Fees & Refunds

Pricing options, what's included, and our refund policy explained.

Cruise Ship NZeTA

Rules for cruise passengers, crew members, and ports of call.

Send a Message

Still Need Help? Contact Our NZeTA Support Team

Our NZeTA customer service team responds to all enquiries within 24 hours, 7 days a week. Click below to open our contact form.

Go to Contact Form

Or email us directly at visa@newzealandvisa.uk

Our Commitment

What to Expect from Our NZeTA Support Team

We are an experienced New Zealand ETA application service, providing fast, accurate assistance to travellers from over 60 countries.

24-Hour Response

We respond to all NZeTA support emails within 24 hours, including weekends.

60+ Countries

We assist travellers from all NZeTA eligible countries with expert guidance.

Secure & Confidential

Your personal data and application details are handled with strict confidentiality.

Expert Guidance

Our team specialises in NZeTA applications and New Zealand immigration requirements.